Welcome to Northwood Medical Centre
- Everyone aged 65 and over
- Patients with eligible medical conditions
- High-risk groups: booster every 6 months
- Lower-risk individuals: booster annually
After 1st February 2026, any initial request for a 12-month prescription will need to have a phone consultation/or in person dedicated GP consultation. All prescriptions will be considered on a case-by-case basis, considering clinical and patient safety, current guidelines and policy, monitoring and individual patient needs. Our medical centre adheres to Medical Council of New Zealand (MCNZ) guidance. We will be phasing in this change; therefore, we will have limited appointments for 12-month prescription requests each week.
Under current framework the following do NOT qualify.
- OVER 70 years of age– do not qualify but may be eligible for 6 monthly prescriptions -requires a phone consultation
- Taking 6 or more medications-do not qualify but may be eligible for 6 monthly prescriptions-requires a phone consultation
- Any change in medication or dose-does not qualify until stable for 6 months
- Hospital admission- within the last 6 months requires a phone consultation
- Controlled Drugs-does not qualify, an appointment as per our current requirement.
- Special Authority- requires a phone consultation
We have welcomed a new staff member to our practice-Dr Sarah McFadden. Sarah is working with us on Monday all day, Tuesday morning and Friday mornings. Please ring reception on 352 4875 to book an appointment.
NEW PATIENT MANAGEMENT SYSTEM IS LIVE
- View your upcoming appointments
- Book appointments
- Order repeat prescriptions
PHONE CONSULTATIONS
We are offering phone consultations for enrolled patients where appropriate. Please phone reception on 03 3524 875 to make an appointment for a phone consultation with your doctor.
- Phone consultations are charged at the same rate as an in person visit,
- As part of a phone consultation the doctor takes the time to read your records before calling you, and time at the end for writing your notes, organising investigations, prescriptions and referrals, follow up on referrals if required,
- Please remember as per in person consultations, it is usually only possible to deal with one problem in that time allocation. If you have multiple issues please book a double appointment which may incur an extra fee.
COUGHS/COLDS/SORE THROATS:
We will ask ALL patients with cold like symptoms (eg. cough, sore throat, fevers, runny nose) to inform us at the time of booking. You may be asked to make an appointment to get a swab test.
We will ask Masks to be worn in the waiting room if you have cough/cold or flu like symptoms.
Chairs are limited in the waiting area so you may be asked to wait outside for your appointment and please do NOT bring additional people with you to your appointment ( support person welcome).
Repeat Prescription requests.
We are changing the ways repeat prescriptions can be requested. The request will be sent to the medical centre through the MyIndici Patient portal, and we ask all that all patients enrol with Myindici. If you are unsure of how to enrol and need help, our reception staff can do this for you.
You will be able to book your appointments online and order your repeat prescriptions.
NB. Repeat prescriptions are only available for stable medical conditions which have had medication previously prescribed during a consultation by one of our doctors within the last six months. Payment must be made at the time of the request otherwise the request can not be actioned.
We are currently not accepting new enrolments.
This statement tells you how Northwood Medical Centre uses and shares your personal information.
Your ‘personal information’ is any information that can identify you as an individual. Your ‘health Information’ includes information about your health or disabilities and medical history. In this statement when we say ‘information’, we mean both your personal information and your health information.
We comply with the Health Information Privacy Code 2020, and the Privacy Act 2020.
If you have any queries about anything in this statement, email admin@northwoodmc.co.nz or phone 03 352 4875 and ask to speak with the Practice Manager.
Collection of your information
We collect your personal and health information so that we can provide you with care and treatment, communicate with you and inform you of health services that may be relevant to you such as screening programmes.
We collect information from you directly, or from someone you have agreed we can speak to, for example, whānau, a support person or a relative. We will talk to you first to collect information unless there is good reason not to, for example, if you are sick and cannot agree to the information being provided to us.
To provide health services to you, your information is collected from other health care providers and organisations. These providers will have their own policies for sharing your information with us. Health providers we work with and receive information from can include other doctors, specialists, hospitals, laboratory and radiology and other results providers, community and social service providers, social workers, and other health professionals such as dental and optometry providers. Other organisations such as ACC and insurers, Ministry of Social Development and Police may also send us information as required. We will inform our patients if and when we collect information from other health care providers.
Collection of information is authorised under the Health Information Privacy Code 2020 and Privacy Act 2020 and related health legislation like the Health Act 1956.
How we use and share your information
We use your personal and health information to provide you with healthcare and to support the safe, effective running of our services, and we share it only when it is necessary for your care, required or permitted by law, or needed to meet funding, safety, and regulatory obligations.
We use your information to provide you with health services and share necessary and relevant information with other healthcare providers and professionals involved in your care.
We will usually tell you before we share your information, although we might need to share information without telling you first, for example because we are concerned about your or someone else’s life or health.
There are times when by law we are required to share information, for example when requested by Manatū Hauora | Ministry of Health, or the Health and Disability Commissioner.
Pegasus Health (Charitable) Limited receives information from us so that you can receive subsidised funding, and for clinical and administrative support.
If concerns are raised about the care or services we provide, we may disclose relevant health information to our regulators, insurers, indemnity providers, or legal advisers for the purpose of managing and responding to the concerns.
Our practice uses HealthOne. HealthOne is a South Island based secure electronic record that allows registered healthcare providers directly involved in your healthcare, to quickly access information such as your test results, allergies, medications, GP summaries and hospital information. HealthOne adheres to the principles of the Privacy Act 2020 as well as the Rules set out in the Health Information Privacy Code 2020. Access is only possible via an approved highly secure healthcare information network which is regularly audited and tested.
Privacy auditing is used to check that only those directly involved in your care are accessing your information. To find out more about HealthOne please visit the HealthOne website. Please note that you are entitled to restrict the sharing of your healthcare records by contacting 0508 837 872 or emailing healthone.privacy@pegasus.health.nz.
Holding your information
Information is kept for as long as legally required and for our specific organisational purposes. We are legally required to keep your health information for a minimum of ten years after the last time we provided you with a health service.
Your rights
You have the right to:
- Ask us to see any of your personal information that we hold.
- Ask us to correct your information if you think it is wrong.
Your caregiver or representative can also ask for information about you.
To make a request to see or correct your information, please contact the Practice Manager.
If we are not the right people to respond to your request for information, we will let you know and transfer your request to the right place. For example, it might be better that we ask another treatment provider to respond to you directly.
We will respond to you as soon as we can. If a response is going to take longer than 20 working days from the date of your request, we will let you know and keep you updated.
We will talk to you about how to give you the information, for example, if you want this as hard copy printed documents, or if we can email it to you. It is important that you receive your information safely. This may mean that we agree with you to send documents by courier requiring your signature, or the information is collected in person.
If the information is collected in person, then you will need to provide identity information, such as your driver’s licence or Kiwi Access Card. This is so we ensure we provide the information to the right person. We only need to see the identity information, and don’t keep a copy.
If your care giver or representative asks us for information, we must provide this, unless a specific legal circumstance applies. These circumstances most commonly are:
- We don’t think it is in your best interests to provide the information
- We believe that you do not want the information to be provided
- There is a reason under the Privacy Act why the information should not be provided.
We may first ask your representative for some further information so that we know we are speaking to the right person and that they are authorised to talk to us on your behalf.
Privacy complaints
If you have concerns about your privacy and the handling of your personal information, please let us know. We will work with you and do our best to resolve your concern. We are always open to improving our processes and systems.
If we are unable to resolve your concern, you have the right to complain to the Office of the Privacy Commissioner. Options for contacting the Privacy Commissioner are on the Commissioner’s website (privacy.org.nz).
